Question

A. Put a , an ,the , where is necessary
1.Napoleon....... great was bornin Corsica.
2....... best coffe comes from....... Mocha.........town in ........Arabia.
3............Alps are.........longest mountain in Europe .
4.............Aegean sea is usually rough.
5. He fell and was taken to ............. hospital.
6.We must help .......poor.
7.This is made in ............ United Kingdom.
8..............Americans like whisky but.........Germans prefer beer.
9...................silver is one of the heaviest metals.

B. Put in the verbs in brackets in Simple Present or Present Progressive
1)Andy sometimes __________comics (to read)
2)We never _____________ TV in the morning (to watch)
3)Listen! Sandy___________ in the bathroom (to sing )
4) My sister usually ___________in the kitchen (to help)
5)My mother __________ brakfast now ( to make)
6) They often ____________the bathroom (to clean )
7.Look! The boys _______-home (to come)
8.Every day his grandfather _________for a walk (to go)
9. I _________ with my friend at the moment (to chat)
10. Cats_______ mice(to eat).
11.It's seven o 'clock and they________to school now (go)
12.Mrs Cooper ___________in the restaurant every Sunday (eat)
13.Our cat never__________ on the kitchen table (jump)
14.Look! The men _______blue uniforms (wear)
15.Curt always __________gus guitar in the afternoon (play)
16. The taxi __________ for them at the moment (wait)
17.He always ___________ his grandmother in the coat (help)
18. They never____________very much (eat)
19Listen!Bill_____ his electric guitar (play)
20. He ________ his car every Sunday

C.Put the verbs into the simple past or past continuous tenses
Last year I (go)________ to England on holiday. It(be) fantastic . I (visit0 ____________ lots of interesting places. I (be ) ___________ with two friends of mine . In the mornings we (walk) __________ in the streets of London . In the evenings we (go) to pubs. The weather (be) __________ strangely fine. It(not/rain) __________ a lot. . But we (see) _________some beautiful rainbows. Where (spend/you) ________ your last holiday ? The_____________ in the pool ( to swim). It............(to rain ) . We________to music (to listen) .The mobile _______(to ring) . The students _________(to text) Max______with two girls (to dance). I ___________ in front of the shop (to wait) .The cat _______in the basket (to sleep)

D.Make sentences sing the following expresions:
strong, pleasant , to keep away , to keep down , turn red ,to keep an eye on , keep in mind.

E. Comment upon ,,, The customer is always right'' (15 -18 randuri )

Answer 1

1)Andy sometimes ___reads_______comics (to read)
2)We never _____watch________ TV in the morning (to watch)
3)Listen! Sandy____is singing_______ in the bathroom (to sing )
4) My sister usually ___helps________in the kitchen (to help)
5)My mother ___is making_______ brakfast now ( to make)
6) They often _______clean_____the bathroom (to clean )
7.Look! The boys ____are coming___-home (to come)
8.Every day his grandfather __goes_______for a walk (to go)
9. I _____am chatting____ with my friend at the moment (to chat)
10. Cats___eat____ mice(to eat).
11.It's seven o 'clock and they___are going_____to school now (go)
12.Mrs Cooper ___is eating________in the restaurant every Sunday (eat)
13.Our cat never_____jumps_____ on the kitchen table (jump)
14.Look! The men ___are aearing____blue uniforms (wear)
15.Curt always __plays________gus guitar in the afternoon (play)
16. The taxi ______is waiting____ for them at the moment (wait)
17.He always _______helps____ his grandmother in the coat (help)
18. They never_____eat_______very much (eat)
19Listen!Bill_is playing____ his electric guitar (play)
20. He _drives_______ his car every Sunday


Last year I (go)_I had gone_____ to England on holiday. It(be) was fantastic . I (visit0 ___visited_________ lots of interesting places. I (be ) ____had been_______ with two friends of mine . In the mornings we (walk) _walked_________ in the streets of London . In the evenings we (go) to went pubs. The weather (be) ____was______ strangely fine. It(not/rain) _____had not rained_____ a lot. . But we (see) _had seen________some beautiful rainbows. Where (spend/you) __did you spend______ your last holiday ? The_____________ in the pool ( to swim). It.....had been raining.......(to rain ) . We___had listened_____to music (to listen) .The mobile ____rand___(to ring) . The students ____texted_____(to text) Max___danced___with two girls (to dance). I ___had been waiting________ in front of the shop (to wait) .The cat ___was sleeping____in the basket (to sleep).

It's important that you stay strong,no matter what.
being taken to the hospital wasn't such a pleasant experience.
Mother told her children to keep away from fire.
Please keep the noise down, so Henry can do his homework.
father turned red when he saw the bad marks .
Keep an eye on this naughty little boy, he is always getting into troubles.
Keep in mind that washing your hands after using the toilet it's vital.

The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon .

I suggest that a more useful way of looking at this is to say that the customer has rights. They come  for a service, so they have the right to expect that service to be delivered to the best of  ability. They have expectations, and they have the right to want those expectations met. They also have the right to be awkward, or fussy, or indecisive, or wrong. In short, they have the right to do and be anything they wish to be, and they have the right to receive from us professional and high-quality customer service.

The moment we make the distinction between the customer always being right, and the customer having rights, we can set about providing great service while protecting our own interests and theirs as best we can.