Question

Answer the question.
1. why is the woman unhappy?
2.what does she want to know?
3. why does the man want an early breakfast?
4. what explanationdoes nicola give to him ?
5. what does morris think of nicola's behaviour?
Woman : excuse,me I've been waiting fot half an hour.Can I order now.plase?
Nicola: Yes, of course , I'll get you a menu.
Sorry to keep you waiting
Woman"are the eggs-free range?
Nicola: yes,they are . They were delivered fresh from the farm today
Man: excuse me, i've got an early train to catch tomorrow morning. Could i have brakfast at six o '' clock,plase?
Nicola: I'm afraid that isn't possile ,sir.Brakfast isn't serves until seven
Man: But i onlywant coffe,toast and marmalade . Surley that's possible ?
Nicola: I'm afraid there's nothing I can do about it ,sir.
Man: Oh,forget it !
Nicola: Well,it's not my fault !
Morris: Nicola , you're excepted to be polite and helpful to our guest at all times . Is that clear?
Nicola : Yes, sorry,Morris.

Answer 1

1. Why is the woman unhappy?

Because she has been waiting for too long for her order to be taken.

2.What does she want to know?

She wants to now if the eggs are free-range.

3.Why does the man want an early breakfast?

Because he has an early train to catch.  

4. What explanation does Nicola give to him ?

Nicola replies that she has to abide by the schedule and serve breakfast from 7 am.

5. What does Morris think of Nicola's behaviour?

He thinks that Nicola isn't being polite to customers by not honoring their requests.