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Răspunsuri la întrebare
Răspuns:
Abc
Explicație:
a) Key words:
Holiday, resort, not enjoy, problems, location, condition, staff, letter, complaint, agent, reasons, complaints, expect
1. Complaining about the hotel
2. Your letter is going to be read by the travel agent that owns the resort or redirected you there. You may or may not know him, depending on you going to an agency (you know him, even if professionally) or getting an online reservation (you do not know him at all, or he is a code)
3. You would use an agressive tone, not a bad one but enough to make him notice you did not enjoy that place at all
4. The third one:
5. Fourth:
I. Dear (name of recipent)
II. Short introduction paragraph - provide details about the product / service that is the subject of the complaint.
III. (ours) State the issue completely, by giving details about the malfunctions, billing issues, etc.)
IV. How would you like them to solve the problem (reimbursment, replacement, repair, etc.)
V. Indicate you look forward to their reply
6. Five, the ones specified at the previous exercises, for the simple reason that they are necessary for the message to be fully understood
b) 2C-the sheets were dirty when we arrived and there were no towels. We complained twice, but nothing was done.
3A- There is a 20 minute bus ride to the beach, even tho the brochure said the hotel was at a walking distance to the beach
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