Question

•Fill in the gaps in the text with the best word.

Customer satisfaction

For the second time, the Korona Hotel has been ranked No. 1 for
customer satisfaction.

“At our hotel, we give our..6... more than a high-quality experience,
we get them to enjoy the Korona way of life,' says Kurt Ahlberg, the
General Manager, 'and we pride ourselves on excellent...... 2 in a
luxurious environment.'

The ...... 3 are responsive and service-oriented, they obviously enjoy
their jobs and want to help the clients. The Korona is committed to
meeting the ...... 4 of today's international business...... 5: there is
high-speed Internet access throughout the hotel, and there are three
spacious meeting rooms, with all the ...... 6 needed for successful
business......7

In addition, the ...... 8 of the hotel is ideal: a three-minute drive from
the international airport.

Ahlberg has long understood that busy executives cannot afford to
waste time in ...... jams as they try to ...... 10 city centre venues. Nor
do executives particularly enjoy getting up at dawn to catch an early
morning .....11.

Answer 1

guests

service

crew

success

facilities

presentations

location

traffic

reach

flight

Hope I helped!