Question

35 a ) Read the letter and fill in the gaps , words from the list ●in addition ● firstly ● as well as ●however ●to make matters worse

1) Dear Sir / Madam , I am writing to complain about the terrible service provided by your airline when I travelled with you on flight B2452 to Rome Thursday. 2) .............. although the flight was delayed for over two hours , passengers were given no explanation for the delay and we were not even offered a drink . 3) ..............., when we finally boarded the plane, the staff were most unhelpful and refused to respond to the call button. One member of the cabin crew actually spilt coffee on my jacket. ................, he mare no effort to clean it up or to apologise. 4) ....................., when we reached our destination, one of my clothes were missing. 5) As you can imagine, I was extremely upset and angry about the whole experience. I exepect a full redund on my ticket as compensation for the missing items, .......................... a written apology from the airline. I hope hear from you at your earliest convenience. Yours faithfully. Ian Webb​

Answer 1

2) Firstly.

3) However, in addition.

4) To make matters worse.

5) As well as.

Sper că te-am ajutat!!!