Question

Name the specific activites of the front office.

Răspuns tot în engleză va rog​

Answer 1

There are two categories of Front Office Operations

Front-House Operations:

1. Interacting with the guests to handle request for an accommodation.

2. Checking accommodation availability and assigning it to the guest.

3. Collecting detail information while guest registration.

4. Creating a guest’s account.

5. Issuing accommodation keys to the guest.

6. Settling guest payment at the time of check-out.

Back-House Operations:

1. Determining the type of guest (fresh/repeat) by checking the database.

2. Ensuring preferences of the guest to give a personal touch to the service.

3. Maintaining guest’s account with the accounting system.

4. Preparing the guest’s bill.

5. Collecting the balance amount of guest bills.

6. Generating reports.